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'Save As' window does not display, restart the printer Port Monitor
'Save As' window does not display, restart the printer Port Monitor


If the 'Save As' window does not display and there is no response starting the PDF conversion process, the Port Monitor must be restarted.

In some instances, it is necessary to restart part of Bluebeam PDF Revu. Signs that the Port Monitor needs to be restarted is the "Save As" window does not display or if nothing happens after starting the PDF conversion process. In Bluebeam PDF Revu this is after clicking Create File and in the Bluebeam PDF printer after clicking OK.

The Port Monitor, also called BBPrint.exe (or BbPrtMon.exe, microbrew.exe or Microbrw2.exe in previous versions), is a key part of the Bluebeam PDF Revu and the Bluebeam PDF printer. PDF files will not be generated if this process is not running.

Creating PDF files using the Bluebeam PDF printer, Bluebeam Stapler or 'Create PDF' within Revu:
  1. Click Start, All Programs, Bluebeam Software, then Bluebeam Administrator.
  2. Click the Printer tab and click the Restart button.
  3. Fill the Prompt for file name and Open in viewer check boxes.
  4. Click OK.

    A Save As window may display for each PDF conversion that did not complete. Click Cancel to end the conversion.
Creating PDF files using the Bluebeam PDF printer in version 3 and 4
  1. Click Start, All Programs, Bluebeam Software, then Bluebeam Administrator.
  2. Click Restart PDF Printer or click Restart PDF Service (for version 3 and 4).

    A Save As window may display for each PDF conversion that did not complete. Click Cancel to end the conversion.
Creating PDF files using the plug-in for Office, AutoCAD or SolidWorks:
  1. Open the file in Office, AutoCAD or SolidWorks.
  2. Click the Change Settings button in the Bluebeam toolbar.
  3. Fill the Prompt for file name and Open in viewer check boxes.
  4. Click Create File.
In some instances, the folder where the Bluebeam writes temporary files also needs to be cleaned out before restarting the Port Monitor.

Clean Bluebeam temporary folders and restart the PDF Service:
  1. Click Start, All Programs, Bluebeam Software, then Bluebeam Administrator.
  2. Click the Logging tab, click Clear Temp, and then Explore.
    The Bluebeam Software folder will open.
  3. Delete all of the .pdf, .mxb, .ps and .psB files in the folder. Do not delete the .log or text files.
  4. Open the folder C:\Documents and Settings\All Users\Application Data\Bluebeam Software\Print Jobs
      - or -
    C:\ProgramData\Bluebeam Software\Print Jobs, if using Windows Vista
  5. Open the folder that has your Windows user name.
  6. Delete all of the files in this folder.
  7. Return to the Administrator and click Restart.

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